Last updated 6 October 2026
Privacy Policy
How Leyscale Connect handles the information of the centers that use it and of the leads, students and parents those centers message.
Who we are
Leyscale Connect is a service of Leyscale Digital, India ("Leyscale", "we"). It helps coaching centers and other businesses answer enquiries and send reminders on WhatsApp. You can reach us at hello@leyscaledigital.com or +91-8882694339.
Two kinds of information
Account information belongs to the centers that sign up: the owner and staff names, email addresses, mobile numbers and institute details. For this information Leyscale decides how it is used.
Contact information is what a center manages through the service: the names and WhatsApp numbers of its leads, students and parents, their messages, the course they asked about, demo bookings and fee instalments. Leyscale processes this information on behalf of the center, which is responsible for having a lawful basis, such as consent, to message these people.
What we collect
Account details you enter when you sign up and in Settings
Institute details: name, address, map link, courses, fees, batch timings and demo class times
WhatsApp messages sent and received through your connected number, with their delivery status
Lead and student records: name, WhatsApp number, stage, course of interest, bookings, fee instalments and the date and source of their consent
Website form entries that your forms send to us
Technical logs needed to run and secure the service, such as request times and IP addresses
How we use it
To send and receive WhatsApp messages for your center, run the reminders and follow-ups you switch on, and show your dashboard
To alert your staff about leads, when you set staff alert numbers
To keep the service secure, prevent misuse and fix problems
To contact you about your account and the service
To meet legal obligations
We do not sell personal information, we do not show advertising, and we do not use your contacts to market our own services.
WhatsApp and Meta
Messages travel through the WhatsApp Business Platform operated by Meta Platforms, Inc. Meta processes message content and delivery information under its own terms and privacy policy. Meta bills each center directly for the message types it charges for.
Where it is stored and how it is protected
The service runs on servers rented from Hostinger. The message database is on a server in Malaysia and the website on Hostinger infrastructure. Information is encrypted in transit, WhatsApp access tokens are encrypted at rest, and each center can only reach its own records, which the database itself enforces.
How long we keep it
Message text: 12 months, after which only the delivery record is kept
Raw technical records of incoming WhatsApp events: 30 days
Account and contact records: while the center's account is open; deleted within 30 days of a deletion request or account closure, unless the law requires us to keep something longer
Database backups: up to 30 days
If a center messages you
Reply STOP at any time and that center will not send you further messages from the service. Reply START to subscribe again. To see, correct or delete what a center holds about you, contact the center, or write to us at hello@leyscaledigital.com with your WhatsApp number and we will help.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask to access, correct or erase your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. Write to hello@leyscaledigital.com. We acknowledge requests within 7 days and resolve them within 30 days.
Children
Students may be under 18. Centers must obtain consent from a parent or guardian where the law requires it before messaging a child. Fee reminders can be sent to a parent's number instead of the student's.
Cookies
The app uses cookies that keep you signed in. We do not use advertising cookies.
Changes and contact
If we change this policy we will update the date above and tell account owners by email about significant changes. Grievance Officer: Leyscale Digital, hello@leyscaledigital.com, +91-8882694339.